Frequently Asked Questions
Please see our FAQs, which include information about product availability.
Mpox (formerly monkeypox)
Mpox is a virus in the same family as cowpox virus, smallpox and several other, animal-related poxviruses.1 According to the Centers for Disease Control and Prevention (CDC), mpox is transmitted through close, personal, often skin-to-skin contact. Exposure consists of direct contact with body fluids, lesions or scabs, or indirect contact with objects, fabrics (clothing, bedding or towels) and surfaces that have been used by someone with mpox.
1. About Mpox. CdcGov 2021. https://www.cdc.gov/poxvirus/mpox/about/index.html (accessed July 25, 2022).
According to the CDC, disinfection is recommended for all areas where a person with mpox has spent time, as well as for items considered to be potentially contaminated. Spread from contaminated items can and does occur, so cleaning, sanitizing and disinfection play an important role, especially in healthcare settings. Those taking care of an infected individual at home or in a professional setting should wear a mask, gloves and disinfect any surfaces or sanitize linens used by the sick individual.
Per the Environmental Protection Agency (EPA) Emerging Viral Pathogen Policy, the following Clorox products are eligible for use against mpox:
| EPA Reg No. | Product Name(s) | Follow the directions for use and contact time for this/these organism(s) | Surface Usage |
|---|---|---|---|
| 5813-40 | Clorox® Disinfecting Bathroom Cleaner Clorox® Scentiva® Bathroom Disinfecting Foamer | Rhinovirus (10 min) | Hard Nonporous |
| 5813-73 | Formula 409® Multi-Surface Cleaner Clorox® Disinfecting Mist Clorox® Scentiva® Disinfecting Surface Cleaner Clorox® Disinfecting All Purpose Cleaner | Rotavirus (10 min) | Hard Nonporous |
| 5813-79 | Clorox® Disinfecting Wipes1 Clorox® Disinfecting Wipes3 | Rotavirus (4 min) | Hard Nonporous |
| 5813-89 | Clorox® Toilet Bowl Cleaner with Bleach Clorox® Toilet Bowl Cleaner – Clinging Bleach Gel | Rhinovirus (10 min) | Hard Nonporous |
| 5813-93 | Clorox® ToiletWand® | Rhinovirus (10 min) | Hard Nonporous |
| 5813-113 | Clorox® Scentiva® Disinfecting Wet Mopping Cloths Clorox® Disinfecting Wet Mopping Cloths | Rotavirus (4 min) | Hard Nonporous |
| 5813-120 | Clorox® Disinfecting Bleach | Canine Parvovirus (10 min) Feline Parvovirus (10 min) | Hard Nonporous |
| 5813-121 | Clorox® Germicidal Bleach4 Clorox® Performance Bleach2 | Canine Parvovirus (10 min) Feline Parvovirus (10 min) | Hard Nonporous |
| 5813-122 | Clorox® Splash-Less® Bleach1 Clorox® Scented Splash-Less® Bleach | Rhinovirus (6 min) | Hard Nonporous |
| 5813-124 | Clorox® Original Bleach (Puerto Rico) | Canine Parvovirus (10 min) Rhinovirus (5 min) | Hard Nonporous |
| 1839-166-5813 | Clorox® Disinfecting Multi-Purpose Spray Cleaning System | Rotavirus (10 min) | Hard Nonporous |
| 1839-166-5813 | Clorox® Disinfecting Bathroom Foamer Cleaning System Starter Kit | Rotavirus (10 min) | Hard Nonporous |
| 34810-37-5813 | Clorox® Plant-Based Disinfecting Wipes | Rhinovirus (3 min) | Hard Nonporous |
| 67619-16 | Clorox® Toilet Bowl Cleaner with Bleach | Rotavirus (10 min) Rhinovirus 39 (10 min) | Hard Nonporous |
| 67619-29-5813 | Clorox® 4 in One Disinfecting Spray | Coxsackievirus (5 min) Hepatitis A virus (5 min) Rhinovirus (5 min) Rotavirus (5 min) | Hard Nonporous |
| 67619-38-5813 | Clorox® Turbo™ Disinfectant Cleaner for Sprayer Devices | Adenovirus Type 2 (2 min) | Hard Nonporous |
It is important to understand the differences between cleaning and sanitizing your laundry. Cleaning — or in this case washing — laundry, removes dust, debris and dirt from a surface, whereas sanitizing reduces the number of bacteria present to levels acceptable by public health standards. Learn more about sanitizing clothing, bedding and towels at “How to sanitize clothes, bed sheets and towels.”
You can find additional precautions from the CDC to prevent the spread of mpox at home on the CDC website.
Coronavirus
You can find a full list of Clorox products that kill or are eligible for use against SARS-CoV-2 here.
Yes. Clorox products that are EPA-registered against SARS-CoV-2, the virus that causes COVID-19, are expected to kill all strains of SARS-CoV-2.
Visit our Products Effective Against Covid-19 page for a full list of products.
Bleach and other disinfectants are not suitable for consumption or injection under any circumstances. People should always read the label for proper usage instructions. Disinfecting surfaces with bleach and other disinfecting products is one of the ways to help stop the spread of COVID-19, according to the Centers for Disease Control. Our products are safe when used properly. It’s critical that everyone understands the facts in order to keep themselves safe and healthy, which is why we continue to educate people about how to use disinfectants safely and effectively against COVID-19.
Thank you for your interest in purchasing Clorox products directly from us. You can shop directly on our site and save on curated and custom cleaning bundles. Clorox products are also available through our retail partners by purchasing inside physical store locations, purchasing through their order and pick-up services, or through their online sites.
Clorox sells several bleach products — some are labeled as disinfectants and others are not. To determine if a product disinfects, check the label. All our disinfecting products — registered with the United States Environmental Protection Agency (EPA) — prominently state their ability to kill germs.
The CDC recommends using an alcohol-based hand sanitizer with at least 60% alcohol, however the guidance on alcohol percentage is not pertinent to disinfectants, which use different active ingredients.
Products
The Clorox Company provides product information to support a safe and healthful work environment. Please find the Safety Data Sheets (SDS) for our products at this link: www.thecloroxcompany.com/brands/safety-information/sds/.
You’ll find detailed information on all of the ingredients we use in our products on the individual product pages within our site: shop.clorox.com. You may also access information for all of the products that Clorox manufactures on our corporate website: http://www.thecloroxcompany.com/products/ingredients-inside/
Usage
KIISIISO cleaning products do not contain any ingredients that will harm your septic system when used as directed.
Purchasing
You can follow the social platforms on our homepage. We will distribute coupons on these platforms.
You can purchase our products online from our website.
For expedited help, please contact us via email or WhatApp. Our team will be happy to assist you.
You have 30 days to request a refund. The refund process is very simple, please contact our Order Support customer service team via email or Whatsapp for assistance. Some restrictions apply.
Once the order is shipped, you will receive an email confirmation with the tracking number for the order. You can also easily track your order by logging into your account and selecting "Track Order and Order History".
Purchasing
For expedited assistance, please call Order Support Customer Care toll free at 800.489.4372. Our team will be happy to assist you.
You have 30 days to request a refund. The refund process is simple, please call our Order Support Customer Care team toll free at 800.489.4372 for assistance. Some limitations apply.
You will receive email confirmation once your order has been shipped, which will contain a tracking number for your order. You can also easily track orders by logging in to your account here, then selecting “Track Orders & Order History.”
Managing My Account
A username and password can be created by clicking here. Fill in the requested information. If you have ordered before we recommend providing the same email address used on your initial purchase. If you have not ordered before, select the corresponding option. After providing this information you will receive an email providing you with your username and password.
If you have ordered before, but have forgotten your password or would like to reset your password, click here. Follow the provided steps. You will then be sent a link via email to create a new password. Check any spam or junk folders if you do not receive the email in your Inbox. Please note, for security purposes the reset link provided in the email will expire after 2 hours.
Log in to your account to change billing or mailing address as well as review past or current orders.
For questions about orders placed on our website, email us at support@cloroxcleaningcare.zendesk.com, or call us toll free at 800.489.4372. Our team will be happy to assist you.
If you have created a username and password, you can manage many aspects of your account. Click here to log in to your account. To add or remove a credit card, follow these simple steps:
• Log in to your account
• Select stored payment methods
From there you may select Add a New Payment Method, or delete or edit existing payment methods.
Frequently Asked Questions
Please see our FAQs, which include information about product availability.
Usage
KIISIISO cleaning products do not contain any ingredients that will harm your septic system when used as directed.
Purchasing
You can follow the social platforms on our homepage. We will distribute coupons on these platforms.
You can purchase our products online from our website.
For expedited help, please contact us via email or WhatApp. Our team will be happy to assist you.
You have 30 days to request a refund. The refund process is very simple, please contact our Order Support customer service team via email or Whatsapp for assistance. Some restrictions apply.
Once the order is shipped, you will receive an email confirmation with the tracking number for the order. You can also easily track your order by logging into your account and selecting “Track Order and Order History”.
